All Systems Operational

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Welcome to the Switch Numbers status page, please subscribe to our status updates using the button above.

If you're experiencing an issue that isn't reported here please contact us via 0345 652 2222 or support@switch-tele.com.

Number Services Operational
Voice Over IP (VoIP) Operational
Fax to E-mail Operational
Voicemail to E-mail Operational
SMS Services Operational
SwitchINS Portal Operational
SwitchINS Portal - v4 Operational
Support Ticket System Operational
API Operational
Customer Service Team Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 27, 2019

No incidents reported today.

Jun 26, 2019

No incidents reported.

Jun 25, 2019

No incidents reported.

Jun 24, 2019
Resolved - This incident has been resolved.
Jun 24, 13:59 WEST
Monitoring - Service has been restored.

Engineers will monitor service and continue their investigation into the root cause of this outage.

We apologise for the inconvenience.
Jun 24, 13:27 WEST
Update - Work is still ongoing to restore service.
Jun 24, 13:00 WEST
Update - Work is still ongoing to restore service, we apologise for the inconvenience caused by this outage.
Jun 24, 12:33 WEST
Update - Work is ongoing to restore service, we apologise for the inconvenience.
Jun 24, 09:46 WEST
Investigating - We’re aware of an issue affecting calls to and from our telephone numbers, including our own customer service telephone lines. Engineers are investigating and we will post an update when more information is available.
Jun 24, 08:31 WEST
Jun 23, 2019

No incidents reported.

Jun 22, 2019

No incidents reported.

Jun 21, 2019

No incidents reported.

Jun 20, 2019

No incidents reported.

Jun 19, 2019

No incidents reported.

Jun 18, 2019

No incidents reported.

Jun 17, 2019
Resolved - Normal service was restored as of 11:15. Investigations into the underlying cause are ongoing and we apologise for the inconvenience caused by this outage.
Jun 17, 11:19 WEST
Investigating - We're aware of intermittent issues when calling a small number of Switch phone numbers. Engineers are investigating, and we will post an update shortly.
Jun 17, 09:43 WEST
Jun 16, 2019

No incidents reported.

Jun 15, 2019
Resolved - We are pleased to confirm that the stats issue has been resolved, and call data is available via SwitchINS as normal again. We apologise for the inconvenience caused.
Jun 15, 12:38 WEST
Identified - We've identified an issue where call stats data is missing from SwitchINS. Engineers are working to make the data available and we will post an update when this work has been completed.
Jun 14, 12:14 WEST
Jun 14, 2019
Completed - Normal service was restored as of 23:17. Investigations into the underlying cause are ongoing. We apologise for the inconvenience caused.
Jun 14, 23:24 WEST
Update - This emergency maintenance hasn’t corrected the fault we were seeing, and we’re currently experiencing a major service outage. Engineers are working to restore normal service.
Jun 14, 19:47 WEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 18:30 WEST
Scheduled - We will be carrying out emergency maintenance at 18:30 this evening to address an issue our monitoring systems have identified on part of our core number infrastructure.

There will be a short outage to number services, Voice over IP (VoIP), Fax to E-mail and Voicemail to E-mail during this maintenance window.

We apologise for the inconvenience caused.
Jun 14, 12:27 WEST
Jun 13, 2019

No incidents reported.